Refund & Cancellation Policy

Effective Date: October 14, 2026

1. General Refund & Cancellation Policy

KOR HR Solutions understands that circumstances may change and a customer may need to cancel a project. Refund and cancellation eligibility depends on the status of the project, whether work has begun, the amount of work already completed, and any costs already incurred in connection with the project.

Customers who wish to cancel a project should submit the request as soon as possible through the available KOR project communication method or by contacting info@korhrsolutions.com .

Submitting a cancellation request does not automatically guarantee a refund. KOR will review the status of the project and determine refund eligibility in accordance with this policy, the applicable service or project terms, and applicable law.

KOR will communicate the outcome of the cancellation request and, when applicable, the amount of any approved refund.

2. Customer Cancellations Before Work Begins

If KOR receives a customer cancellation request before substantive work on the project has begun, the customer will receive a 100% refund of amounts paid for the cancelled Services, without administrative, processing, or third-party-cost deductions. Payment confirmation, invoice creation, and administrative project setup do not, by themselves, constitute substantive work.

KOR will review the project record to determine whether substantive work had begun when the cancellation request was received and will communicate the determination to the customer.

3. Customer Cancellations After Work Begins

If the customer cancels after substantive work has begun, KOR will determine the value of Services actually performed and refund amounts attributable to Services not performed, with a written explanation of the calculation. KOR may consider documented project progress, professional work, completed deliverables, and reasonable project-specific costs to the extent they form part of the value of work performed and are permitted by applicable law. KOR will not apply a single automatic refund percentage.

KOR will communicate its determination after reviewing the project record. This provision does not reduce any mandatory customer refund rights under applicable law.

4. Cancellations After Substantial Completion or Delivery

If KOR has substantially completed the agreed Services or provided the final deliverable , the project generally will not be eligible for a refund, except when required by applicable law.

A customer's decision not to use, submit, implement, or otherwise rely on a completed deliverable does not, by itself, make the project eligible for a refund.

Questions or concerns regarding a completed deliverable should first be addressed through KOR's project review or applicable revision process when revisions are available for the Service.

If a customer believes the Services or deliverables materially differ from the agreed project scope, the customer should contact KOR at info@korhrsolutions.com so KOR can review the concern.

Nothing in this policy limits any rights or remedies that cannot lawfully be limited under applicable law.

5. Customer Inactivity, Missing Information & Project Holds

KOR may place a project on hold when required information, documents, approvals, feedback, or other customer input is not provided. Project timelines may be adjusted for the period of delay.

If a customer remains unresponsive for 30 consecutive days after KOR requests information or action needed to continue the project, KOR may treat the project as inactive and close or archive it after reasonable notice. Closing an inactive project does not automatically create a right to a refund. Any refund eligibility will be evaluated based on work already performed, project-specific costs, the approved scope, and applicable law.

If the customer later wishes to resume a closed or archived project, KOR may require a new timeline, updated scope, re-quote, or new project request depending on the circumstances.

6. Refund Processing

Approved full or partial refunds will be issued through the original payment method when reasonably practicable. Processing and posting times may depend on the payment processor, financial institution, or card issuer.

KOR will maintain appropriate records of approved refunds and project cancellations for business, accounting, legal, and recordkeeping purposes.

An approved refund applies only to the amount specifically authorized by KOR and does not automatically entitle the customer to reimbursement for other expenses, losses, or costs.

7. Payment Disputes & Chargebacks

If a customer believes there is an error involving a KOR charge, refund, or payment, the customer is encouraged to contact KOR at info@korhrsolutions.com so KOR has an opportunity to review and address the concern.

If a payment is disputed, reversed, or charged back, KOR may provide the applicable payment processor or financial institution with relevant transaction and project records reasonably necessary to respond to the dispute.

KOR may pause an active project or temporarily withhold further Services or deliverables while a payment dispute involving that project is being reviewed.

Nothing in this policy prevents a customer from exercising payment-dispute rights available under applicable law or through the customer's financial institution or card issuer.

8. Cancellations by KOR HR Solutions

KOR HR Solutions may cancel or discontinue a project when reasonably necessary, including when KOR determines that the requested Services cannot appropriately be completed, required customer information is not provided, payment issues remain unresolved, the requested work falls outside KOR's Services, or continuing the project would violate KOR's policies or applicable law.

If KOR cancels before substantive work has begun, KOR will issue a full refund of amounts paid for the cancelled Services without administrative, processing, or third-party-cost deductions.

If KOR cancels after substantive work has begun, KOR will refund the amount attributable to Services not performed, with a written explanation. Any mandatory legal rights or remedies remain available.

KOR will communicate the cancellation and, when applicable, information regarding any approved refund to the customer.

9. HR Consulting — Appointment Cancellations & No-Shows

These service-specific appointment terms apply to prepaid Individual and Organization HR Consulting appointments, take precedence over the general project cancellation provisions for those appointments, and must be disclosed to customers before payment.

Cancellations made at least 24 hours before the appointment. Customers who cancel a scheduled HR Consulting appointment at least 24 hours before the confirmed start time may choose either a full refund of the amount paid for the cancelled appointment or rescheduling to another available date and time at no additional charge. Requests must be submitted through the KOR Project Workspace or another KOR-approved communication method.

Cancellations made less than 24 hours before the appointment. These cancellations are nonrefundable except where required by applicable law or where KOR Admin authorizes an exception based on documented circumstances.

Customer no-shows. Customers who do not attend within 10 minutes of the scheduled start time without prior notice are considered no-shows. The appointment is nonrefundable, subject to applicable law and any KOR Admin-approved exception. Customers who join within the grace period may participate, but the appointment ends at the originally scheduled time; lost minutes are not added.

KOR-initiated cancellations or no-shows. If KOR cannot provide the scheduled consultation or the assigned KOR HR Professional does not attend within 10 minutes, the customer may choose a full refund or rescheduling at no additional charge.

These terms are subject to applicable law and mandatory consumer rights; KOR will not enforce a nonrefund term where prohibited.

10. Service-Specific Terms & Contact Information

Certain Services or projects may include cancellation or refund terms specific to the nature, scope, or requirements of that Service. When project-specific cancellation or refund terms are communicated to and accepted by the customer, those terms will apply together with this policy.

If there is a conflict between this general Refund & Cancellation Policy and specific cancellation or refund terms expressly agreed to for a particular project, the project-specific terms will control to the extent of the conflict, subject to applicable law.

Questions, cancellation requests, or refund requests may be directed to: KOR HR Solutions Email: info@korhrsolutions.com Website: KORHRSolutions.com

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Revision Policy

Effective Date: October 14, 2026

Consolidated review approved: October 17, 2026

1. General Revision Policy & Included Allowances

KOR HR Solutions is committed to providing deliverables that reflect the agreed project scope and service requirements. When revisions are included with a Service, customers may request reasonable changes to an eligible deliverable in accordance with this Revision Policy.

Not all KOR Services include revisions. Revision availability, the number of included revisions, and any service-specific revision requirements depend on the Service purchased, accepted quote, or agreed project scope. When a service description or invoice-related project terms state a specific included revision allowance (for example, two revision rounds for an applicable writing service), that stated allowance governs that project unless KOR and the customer agree otherwise in writing.

Revisions are intended to refine or correct work performed within the original agreed project scope . They are not intended to provide additional Services, new deliverables, or substantially different work without additional pricing.

When a Service includes a specific number of revisions, the customer may request up to that number of eligible revision rounds without an additional revision fee, provided the requests remain within the original agreed project scope.

A revision round may include multiple related changes submitted together for the same deliverable. Customers are encouraged to review the deliverable carefully and consolidate their feedback when reasonably possible.

Unless a service-specific or accepted written project term provides otherwise, eligible services include one round of in-scope revisions requested within seven calendar days after the deliverable is made available in the KOR Project Workspace. The recorded delivery timestamp establishes the review-period start. An agreed written extension may apply.

2. Eligible Revisions

An eligible revision generally involves a reasonable modification to work already completed within the original agreed project scope.

Depending on the Service, eligible revisions may include:

• Correcting factual, formatting, or content errors in the deliverable.
• Clarifying or refining language based on information previously provided by the customer.
• Making reasonable adjustments to content, organization, or presentation within the agreed scope.
• Addressing reasonable customer feedback concerning the deliverable originally requested.
• Correcting an omission when information necessary for that correction was provided as part of the original project materials.

A revision does not create a new project or materially expand the scope of the original project.

KOR will correct qualifying errors attributable to its own work without an additional fee. Such corrections do not consume an included revision round, including when an error is identified after the standard review period, subject to applicable law and the agreed project scope.

3. Excluded Revisions & Additional Work

A request may be considered new or additional work rather than an included revision when it materially changes or expands the original agreed project scope.

Examples may include:

• Adding a new deliverable that was not included in the original project.
• Adding additional positions, job analyses, classifications, documents, or other items beyond those originally agreed upon.
• Requesting substantial new content based on information or requirements that were not provided during the original project.
• Changing the project's purpose, direction, target position, job announcement, or other material requirements after work has been completed.
• Requesting a substantially different version of a completed deliverable rather than reasonable modifications to the original.
• Requesting additional revisions after the number of included revisions has been used.

If KOR determines that a request falls outside the included revision scope, KOR will communicate any applicable additional pricing or revised project scope before the additional work is performed.

The customer may then decide whether to proceed with the additional work.

Additional revision rounds beyond those included may be available for an additional fee. KOR will communicate any applicable additional pricing before performing the additional work.

4. Submitting Revision Requests

Customers should submit revision requests through the KOR Project Workspace as the primary channel. If the workspace is unavailable, customers may email info@korhrsolutions.com and identify their project number and requested changes. KOR will document the request in the project record.

Revision requests should identify the changes requested with enough detail for KOR and the assigned professional to understand and address the customer's feedback.

Customers are encouraged to review the entire deliverable before submitting a revision request and, when reasonably possible, combine related changes into a single revision round .

KOR may request clarification when a revision request is unclear or when additional information is reasonably necessary to complete the requested changes.

Requests must be submitted within the applicable service-specific or agreed project deadline. KOR may request clarification and will review eligibility against the original scope and included allowance.

5. Revision Timing, Approval & Project Completion

KOR HR Solutions will make reasonable efforts to process eligible revision requests in a timely manner.

Revision turnaround time may vary depending on the nature and complexity of the requested changes, the Service involved, the availability of required information, and the scope of the revision.

If KOR requires additional information or clarification from the customer before the revision can be completed, the revision timeline may be affected until the requested information is received.

A revision request does not automatically change the original project scope or create a guaranteed completion deadline.

When appropriate, KOR may provide the customer with an estimated timeframe for completion of the revision.

Once an eligible revision has been completed and released to the customer, the customer should review the revised deliverable and determine whether any remaining eligible revisions are needed.

When the customer approves the final deliverable through KOR's project process, the project may be marked Completed and subsequently closed.

Once a project has been approved and completed, additional changes are not automatically treated as included revisions. Any later request may be reviewed by KOR to determine whether additional Services, a new project, or additional pricing is required.

Approval of a deliverable confirms completion of the applicable project process but does not affect KOR's ability to maintain appropriate project, transaction, communication, and business records in accordance with its Privacy Policy and applicable requirements.

If a customer has a concern regarding whether the final deliverable materially reflects the agreed project scope, the customer may contact KOR at info@korhrsolutions.com .

For services with a standard revision allowance, requests are ordinarily due within seven calendar days after the deliverable is made available in the KOR Project Workspace, unless a service-specific term or written extension applies. Before administrative closure for nonresponse, KOR will send a reminder and provide reasonable notice. Closure does not eliminate mandatory legal rights or KOR’s responsibility to correct qualifying errors attributable to its work. Late requests will be reviewed for KOR-attributable errors, legal obligations, agreed extensions, or separately quoted additional work.

6. Resume Services — Scope, Delivery & Revisions

Federal Resume Writing ($349) and Resume Writing (Private Sector) ($199) deliver an editable Word resume and PDF and include one in-scope revision requested within seven calendar days of delivery. Federal Resume Review ($125) and Professional Resume Review ($75) deliver a written assessment only; rewriting requires a separate service purchase. Standard delivery is 5–7 business days for federal writing, 3–5 for private-sector writing, and 2–3 for either review, beginning after payment and receipt of all required information, whichever occurs later. An alternate deadline must be agreed before payment.

A new target job announcement or materially different career direction may require a separate quote. For unresponsive resume projects, KOR will send a reminder and reasonable notice before administrative closure; project closure does not waive applicable customer rights.

KOR Admin reviews deliverables before Project Workspace release. Customers have seven calendar days to approve or acknowledge the deliverable or request the included eligible revision. KOR may close a project after seven calendar days without response while retaining the delivery record. Out-of-scope work requires KOR Admin approval and customer agreement to any additional quote before payment.

Customers must provide accurate work history, accomplishments, education and credentials and review completed resumes before applying. KOR will not fabricate qualifications. ATS & Keyword Optimization uses relevant job-announcement terminology only when supported by actual experience. KOR does not guarantee qualification, referral, interviews, job offers, or federal employment and does not submit applications on behalf of customers.

7. HR Consulting — Written Recommendations

When Consultation with Written Recommendations is purchased, KOR Admin reviews the HR Professional’s written recommendations before release to the customer through the KOR Project Workspace. Standard delivery is 3–5 business days after the consultation , unless a different deadline is agreed before payment. One complimentary revision is included for corrections or clarifications within the original agreed scope, provided the customer requests it within 7 calendar days after delivery . Additional revisions, new consulting questions, expanded research, or out-of-scope analysis require a separate quote. KOR Admin reviews any revised document before release. Consultation Only does not include written recommendations or a written-deliverable revision allowance.

8. SOW & Capability Statement Development

SOW Development

New SOW Development includes a professionally formatted Microsoft Word document. SOW Review & Revision includes a revised Microsoft Word document and a brief summary of major changes and recommendations. KOR Admin reviews and approves each deliverable before release through the KOR Project Workspace. One complimentary revision within the original approved scope may be requested within 7 calendar days after delivery. Additional revisions or new requirements require a separate quote. The customer may approve the document and KOR Admin may then close the project. If the customer does not respond within 7 calendar days, KOR may mark the project complete and close it while retaining proof of delivery, subject to applicable law and any agreed project-specific terms.

Before administrative closure of an unresponsive SOW project, KOR will send a reminder and reasonable notice. Project closure does not waive applicable customer rights.

Capability Statement Development

New Capability Statement Development and Capability Statement Review & Revision include one complimentary revision limited to the original approved scope, requested within 7 calendar days after delivery. KOR Admin reviews revisions before release. Additional revisions or out-of-scope changes require a separate quote. The customer may approve deliverables during the 7-day review period; KOR Admin may close the project after approval or, if there is no response within 7 calendar days, may mark the project complete and close it while retaining proof of delivery. Project closure does not limit rights required by applicable law.

Before administrative closure of an unresponsive Capability Statement project, KOR will send a reminder and reasonable notice. Project closure does not waive applicable customer rights.

9. Service-Specific Exceptions, RFQ/RFP Terms & Contact Information

Certain KOR Services or projects may include revision terms specific to the nature, scope, or requirements of that Service. When project-specific revision terms are communicated to and accepted by the customer, those terms will apply together with this Revision Policy.

If there is a conflict between this general Revision Policy and specific revision terms expressly agreed to for a particular project, the project-specific terms will control to the extent of the conflict , subject to applicable law.

RFQ/RFP services

RFQ/RFP Development, RFQ/RFP Response Development, and Solicitation Review & Compliance Support include two rounds of in-scope revisions for deliverables in the approved project scope. Each round may contain multiple related corrections or adjustments submitted together. Customers must submit requests within seven calendar days after the applicable draft is made available in the KOR Project Workspace, or by an earlier deadline expressly agreed in writing for a time-sensitive solicitation. New solicitations, material amendments, additional deliverables, substantial changes in requirements, or requests beyond the included allowance may require a revised quote and customer approval before additional billable work. KOR corrects qualifying errors attributable to its own work without charge or use of a revision round. KOR Admin reviews revised deliverables before customer release. RFQ/RFP projects below $500 require full payment upfront; projects of $500 or more require a 50% deposit before work starts and the remaining 50% before final deliverables are released.

Contact

KOR HR Solutions | Email: info@korhrsolutions.com | Website: KORHRSolutions.com

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HR Professional Agreement — Operating Standards

Effective date: October 17, 2026

1. Professional Relationship & Independent Contractor Status

Tax documentation

Applicable W-9 information is required before first payout; KOR issues 1099-NEC when required and safeguards tax records. Worker classification and reporting follow applicable requirements.

Cross-reference: Worker classification follows applicable law. Insurance is not a blanket requirement; assignment-specific requirements are addressed in Section 15.

Professional services are provided under an independent contractor arrangement only to the extent supported by the actual working relationship and applicable law. KOR and each professional must follow applicable classification, wage, tax, and reporting requirements; the contract label alone does not determine legal status.

2. Qualifications, Verification & Onboarding

Qualifications

Verify relevant credentials and experience. SHRM-CP, SHRM-SCP, PHR, SPHR, FAC-COR Levels I–III and FAC-C may be relevant but are not universally mandatory. RFQ/RFP proposal experience is assessed independently; DAWIA is not on the approved credential list.

Background Checks & Identity Verification

Every HR Professional must complete identity verification before becoming eligible for assignments. KOR verifies professional credentials when relevant to assigned services. Background checks are not automatically required for every professional; KOR may require them for assignments involving sensitive information or specific customer requirements. Verification findings and records remain confidential and accessible only to authorized KOR personnel. Any background-check findings are evaluated individually, with applicable authorization, notice, and fair-assessment procedures.

3. Assignment Offers, Acceptance & Availability

Assignment acceptance and withdrawal

Offer scope, deadlines and compensation before acceptance; generally allow 24 hours to accept or decline. No automatic penalty for declining. Work starts after acceptance and Admin authorization. Withdrawals require immediate notice, work status and transition cooperation.

Availability & Assignment Capacity

HR Professionals must maintain accurate availability information in their KOR account and accept only assignments they reasonably expect to complete within agreed deadlines. They must promptly inform KOR Admin when availability changes or workload may jeopardize an assignment. KOR Admin controls assignment distribution and may limit new assignments to protect service quality. KOR does not guarantee any minimum number of assignments or earnings.

Cross-reference: Withdrawal and departure rules appear in Section 14.

A professional who cannot continue an accepted assignment must promptly notify KOR Admin, identify completed and pending work, and provide an organized handoff. Any compensation for usable completed work is determined under the approved assignment and payment terms.

4. Assignment Performance & Professional Standards

Conduct and AI

No fabricated findings, qualifications, classification justifications or procurement requirements. Ethical, accurate and objective work required. AI assistance requires human verification and Admin approval before processing customer information; never upload sensitive materials to unapproved tools.

HR Professional Deliverable Accuracy & Source Verification

1. HR Professionals must ensure deliverables accurately reflect customer-provided information and applicable authoritative standards.
2. Federal classification work must follow applicable OPM standards. State classification work must follow the relevant state or agency specifications.
3. Professionals must not invent duties, qualifications, experience, credentials, citations, or supporting evidence.
4. Missing, inconsistent, or unsupported customer information must be reported to KOR Admin before final submission.
5. Deliverables must clearly distinguish verified facts, professional findings, and recommendations.
6. KOR Admin may request supporting references and documentation during quality review.
7. Professionals must correct errors attributable to their work in accordance with KOR’s approved quality standards.

Professionals must not plagiarize, fabricate source documents, falsify qualifications, misstate government standards, misuse customer information, harass customers or colleagues, or offer or accept improper gifts connected with assignments. Material errors or unsupported conclusions must be disclosed promptly.

5. Communication, Status Updates & Deadlines

Deadlines and communication

Report potential delays promptly with reasons and revised estimates. Respond to routine messages within 2 business days. KOR Admin controls customer escalations, pricing, scope and deadline changes.

HR Professional Assignment Communication & Status Updates

1. All assignment-related communication must take place through the KOR Project Workspace unless KOR Admin authorizes another method.
2. Professionals must provide accurate progress updates when requested by KOR Admin.
3. Routine project communications should receive a response within 2 business days, consistent with KOR’s previously approved policy.
4. Professionals must promptly notify KOR Admin of delays, obstacles, or circumstances that could affect deliverable quality or completion dates.
5. KOR Admin manages customer-facing communications about pricing, deadlines, scope changes, and disputes.
6. Important project decisions, approvals, and changes must be documented in the KOR Project Workspace.
7. Communications must remain respectful, accurate, professional, and consistent with KOR’s confidentiality requirements.

Professionals must document assignment milestones, status changes, risks, and any approved changes in the KOR Project Workspace. A professional must not independently promise customers a new scope, price, or deadline; KOR Admin manages customer-facing changes and approvals.

6. Deliverables, Quality Review & Completion

Quality and performance

KOR Admin reviews every assignment before customer delivery. Professionals correct qualifying errors under their agreement. Internal post-assignment evaluations consider quality, timeliness, communication and feedback.

Assignment Completion & Handoff

HR Professionals must submit all completed deliverables through the KOR Project Workspace and notify KOR Admin when assigned work is ready for review. Professionals must provide agreed supporting documentation, findings, and explanations necessary for KOR Admin to evaluate the work. When KOR Admin identifies errors or incomplete work, the professional must address them within a reasonable deadline established by KOR Admin. Professionals must maintain organized and complete project records to support revisions, customer questions, and any reassignment. Only KOR Admin may approve and release final deliverables to customers. Submission by the professional alone does not constitute KOR Admin approval of the assignment; previously approved professional compensation terms remain unchanged.

Cross-reference: Professional evaluations and customer complaints are addressed in Section 13.

KOR Admin reviews every deliverable before customer release. If a deliverable requires correction, the professional must cooperate with documented correction requests and provide sufficient supporting materials for independent review. Submission alone is not approval or authorization for customer release.

7. Compensation, Payment & Payment Disputes

Compensation and disputes

Compensation is payable within 7 business days after KOR Admin approves completed assignments and payment requirements are met. KOR pays professionals by direct deposit through Square. Payment is not automatically dependent on customer payment. Payment disputes are acknowledged within 2 business days and generally answered within 10; undisputed due sums remain payable.

KOR Admin-approved completed assignments are payable within seven business days after approval, subject to completed onboarding, accurate payment information, and applicable lawful conditions. Customer payment is not an automatic prerequisite for professional payment. KOR will keep individual compensation, payout status, banking details, and tax information confidential from customers.

8. Confidentiality, Privacy & Information Security

Confidentiality and delegation

Confidentiality continues after assignment. No portfolio reuse without authorization. No customer document downloads without Admin authorization. No subcontracting, delegation or credential sharing without prior written approval and substitute vetting.

Cross-reference: Subcontracting and delegation restrictions also apply under Section 12.

Customers will see the role label “Assigned KOR HR Professional” or equivalent rather than the professional’s full legal name, private email address, telephone number, compensation, payout status, banking information, or tax records. Authorized KOR Admin personnel may access information needed for legitimate administration.

Professional confidentiality obligations survive assignment completion or departure. Authorized copies of customer records must be returned or securely deleted under KOR instructions; no customer information may be used for personal marketing, portfolios, or unrelated work without express authorization.

9. Records, Work Product & Intellectual Property

Recordkeeping & Document Handling

HR Professionals must maintain project-related records in the KOR Project Workspace. Unauthorized downloading, personal storage, or external sharing of customer documents or project records is prohibited. Authorized local copies must be returned or securely deleted when instructed by KOR Admin. KOR Admin maintains the official project record, including deliverables, approvals, and relevant communications. All handling and retention must comply with KOR's approved confidentiality, security, and document-retention policies.

HR Professional Work Product Ownership & Confidentiality

1. Deliverables created for KOR assignments are subject to KOR’s approved intellectual property and customer ownership provisions.
2. Customers receive ownership of custom deliverables upon full payment, subject to the approved exceptions for pre-existing templates, tools, and licensed materials.
3. Professionals must disclose any pre-existing proprietary materials they intend to incorporate into deliverables and obtain KOR Admin approval.
4. Professionals may not reuse, publish, distribute, or share customer-specific deliverables without written KOR authorization and any required customer consent.
5. Professionals may not display KOR assignments or customer deliverables in portfolios, resumes, websites, or marketing materials without appropriate written authorization.
6. Professionals must respect copyright, licensing, and other intellectual property restrictions when preparing deliverables.
7. Final deliverables and supporting materials must be maintained in the KOR Project Workspace under approved recordkeeping procedures.

Custom assignment deliverables are subject to the approved customer ownership terms: customers obtain ownership of custom deliverables upon full payment. KOR retains its pre-existing templates, methodologies, and tools and provides the applicable license for embedded components needed to use the paid deliverable. Professionals must identify third-party or pre-existing proprietary materials and obtain Admin approval before including them; no unauthorized third-party intellectual property may be incorporated.

10. Technology, AI & Security Incidents

Security incidents

Immediately report suspected incidents; submit initial report within 24 hours, preserve evidence and cooperate with investigation. KOR manages required customer notices.

Cross-reference: AI-use requirements appear in Section 4; security incident procedures appear here.

AI tools may be used only in accordance with KOR Admin authorization and applicable assignment restrictions. No customer-confidential, identifying, or restricted information may be entered into unapproved AI services. AI-generated content must be independently checked by the professional against customer evidence and authoritative sources; fabricated findings, citations, qualifications, or classification conclusions are prohibited.

Suspected loss, unauthorized access, disclosure, or other security incident must be reported to KOR Admin immediately and in any event within 24 hours of discovery. Preserve relevant evidence and do not make independent customer notifications unless directed by Admin or required by law.

11. Conflicts of Interest & Customer Relationships

Conflicts and non-solicitation

Disclose actual or potential conflicts before acceptance or when discovered. Do not divert KOR-introduced active assignments or substantially similar work for 12 months afterward where enforceable, while excluding independent and pre-existing relationships and protected activities.

12. Subcontracting & Assignment Reassignment

Assignment Reassignment & Continuity

KOR Admin may reassign a project if an HR Professional becomes unavailable, misses deadlines, withdraws, or cannot meet quality requirements. KOR Admin coordinates transitions, preserves completed work and relevant project records, and manages any necessary customer communications and revised timelines. Customer information remains accessible only to authorized personnel and the newly assigned professional as needed. Compensation for usable completed work is evaluated under the Professional Agreement and approved compensation policies. Reassigned deliverables remain subject to KOR Admin quality review before customer release.

Cross-reference: Delegation and credential-sharing restrictions are preserved in Section 8; reassignment procedures appear below.

Subcontracting, delegation, or substitution is prohibited without KOR Admin’s prior written approval. Any approved substitute must meet relevant qualifications, complete required onboarding and confidentiality controls, and use individually authorized access. Credential sharing is never permitted.

13. Performance Reviews & Customer Complaints

Customer Feedback & Dispute Resolution

Customers may submit concerns about professional work through the KOR Project Workspace or official KOR email. KOR Admin independently reviews complaints, deliverables, project records, and relevant communications. HR Professionals receive a reasonable opportunity to respond to documented performance concerns. KOR Admin determines whether corrections, revisions, reassignment, or other appropriate action is necessary. Professionals must not independently contact customers to challenge complaints or negotiate resolutions. Customer feedback and internal professional performance assessments remain confidential and are not publicly displayed. KOR Admin documents the review and resolution in the official project record.

Cross-reference: Performance evaluation terms are included in Section 6; customer complaint procedures are set out here.

KOR may evaluate each completed assignment internally for quality, timeliness, communication, compliance, and customer feedback. The professional must have a reasonable opportunity to respond to material adverse findings before final administrative disposition, subject to urgent security restrictions.

KOR Admin documents complaints and evaluates relevant work, records, and professional responses. Professionals must not independently negotiate refunds, compensation, or scope with customers; KOR Admin determines appropriate corrective action.

14. Withdrawal, Resignation & Termination

Suspension and departure

Immediate suspension permitted to protect customers and security. Resignation should have 14 calendar days’ written notice where reasonably possible. After 90 days inactive, KOR may request confirmation and change status to Inactive after 14 days without response.

Cross-reference: Withdrawal obligations are included in Section 3; resignation and suspension terms are set out here.

Where reasonably possible, KOR provides notice and a documented basis for suspension or termination, except when immediate action is necessary to protect security, customers, or legal compliance. On departure, the professional must return or delete authorized records, assist with handoff, and preserve confidentiality. Pay for usable authorized work and any disputes remain subject to the approved compensation terms and applicable law.

15. Agreement Acknowledgment, Updates & Administration

Training and insurance

Complete onboarding and policy acknowledgments before assignments, and re-acknowledge material updates. Insurance is not universally mandatory but may be required for specified higher-risk assignments.

Cross-reference: Acknowledgment, insurance and administrative training terms are preserved here.

Required onboarding includes agreement acknowledgment, identity verification, applicable payment and tax details, and assignment-specific training before work begins. KOR maintains an electronic record of acknowledgments and may require renewed acknowledgment for material policy changes. Insurance is not a blanket requirement but may be specified for particular assignments.